Last updated July 2026
Digital access is delivered instantly, so refunds are limited — but where something genuinely went wrong, we put it right.
We refund a purchase if the content was never delivered, is technically unplayable and cannot be fixed, is materially different from its description, or was charged twice.
We do not refund because you changed your mind after viewing, or because you disliked content that matched its description.
Fees for a period already used are not refunded. Cancelling stops the next charge and keeps your access until the period ends.
If a renewal was charged after a confirmed cancellation, we refund it in full.
Contact support within fourteen days of the charge with the transaction reference and a short description. Most decisions are made within two business days.
Approved refunds return to the original payment method through Paystack, typically within five to ten business days depending on your bank.
A refunded purchase removes the associated entitlement immediately. The corresponding creator earnings are reversed.
