1.What you can complain about
Moderation decisions, account suspensions, payout holds, refund refusals, and the conduct of another member or creator.
Last updated July 2026
Complaints & Appeals
Every enforcement decision can be challenged, and every complaint gets a written answer.
2.How to raise one
Email support@luxeafterdark.com with your account email, what happened, when, and the outcome you are seeking. Safety matters go to safety@luxeafterdark.com and jump the queue.
3.Timelines
We acknowledge within two business days and aim to resolve within fourteen. Complex cases involving payments or law enforcement may take longer; we tell you if that applies.
4.Appeals
Any enforcement decision may be appealed once, within thirty days. Appeals are reviewed by someone who was not involved in the original decision, and the outcome is given in writing with reasons.
5.If you remain unsatisfied
You may escalate to the relevant consumer or data protection authority in your jurisdiction. Nothing in this policy limits rights you hold by law.